Sunday, September 6, 2009

Measured Satisfaction of your Customer and Employee

The success of any organization is measured both by customer satisfaction as well as by the satisfaction of its employees. If you own a business, no matter how small, you know how important it is to know the views and ideas of your employees in order to increase productivity. This can also improve the quality of the services you offer. Therefore most companies nowadays prefer to organize online employee-satisfaction-survey that take note of their likes and dislikes regarding company policies, work-related problems, HR issues, and more. This work was earlier done manually but now there is a number of customer -survey software available in the market which provides results in a few seconds

Why Email Survey Software Work?

Most companies and organizations are inter-linked by networks which allow employees to share vital information as well as their views regarding a number of issues. State-of-the-art -email survey software makes this task easier than ever. This software is extremely simple and operates in a simple environment. It is very user-friendly too and does not much training either. Most of this web- survey- software is equipped with the appropriate features as well as gadgets that ensure the success of the survey. Moreover, fierce competition in the industry ensures that most manufacturers keep improving and updating the survey software.

The first thing to do before designing an online -survey is to decide the kind of information you want. Having a brainstorming session is the way to kick starts the process, followed by prioritizing the topics you list. This will help you to decide the amount of attention you need to devote to each item in the questionnaire.

There are a number of websites that advertise these products. Just shop around for one that best suits your requirements and pocket too.


source: http://www.pcql.com/2009/08/07/the-benefits-of-employee-survey-software-for-your-organization/

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